Shipping & Returns

SHIPPING

Currently we only ship in the continental US.

However, drop us an email or follow us on social media and let us know where in the world you are from. As we grow, we would love to serve friends from around the world!

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Purchases after 12:00 PM ET Friday will be shipped by the following Monday, unless it is a holiday and then the items will ship on Tuesday. 

We will get your package to the post office within 2 business days (excluding holidays), however, due to supply chain delays, we are experiencing longer shipping times than normal. Please know the Postal Service is also experiencing delays. Although we will ship your order within 1-2 days, we are not responsible for when it arrives. However, we will give you a tracking number so you know when it will arrive. We want to make sure your order gets to you too. We apologize for any inconvenience.

If you have chosen a different carrier, you will receive a tracking number so you will know when your items will arrive. 

RETURNS, EXCHANGES & REFUND POLICY

We want you to be completely satisfied with your purchase from Sterling Dove LLC: SterlingDove.com, (DBA on FB/IG/PIN/TicTock) Sterling Dove Boutique. However if you should have a problem with your order, please contact us immediately. We will do our best to make it right.

If you just have decided you do not want the item, we will accept the return if within our policy. See our policy below.

Returns Policy

We have a 14-day return/refund policy, which means you have 14 days after receiving your item to request to return for an exchange or refund. If 14 days have past since your purchase, unfortunately we will not issue a refund or exchange.

Please email us at service@sterlingdove.com, to begin the process. You will need to let us know why you wish to make the return, and if you want and exchange or refund.

If eligible for a return, your item must be in the same condition that you received it, unworn and unused, in its original packaging. You’ll also need the order number for proof of purchase.

Once your return is received and inspected, we will notify you within 4 business days of the approval or denial of your refund.

If approved, we will deduct a $3 RESTOCKING FEE per item. The refund will be processed for the cost of ONLY the PRODUCT. No shipping will be refunded.

A credit will be applied to your credit card or original method of payment. It may take 7-10 days, once you are notified, for your bank, your credit card or the processing company to apply the credit to your account.

Exchanges (If Applicable)

If you are eligible for an exchange, you will be responsible for paying return shipping of item.  We only accept an exchange when return shipping is accompanied by USPS tracking or other carrier tracking number. This protects you and Sterling Dove LLC and the store to ensure your item is accounted for.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If an item is damaged during shipping please contact us at service@sterlingdove.com. Send us a picture of the damaged item and copy of your receipt. You can request a replacement or refund. If your return is accepted, we will send you a return shipping label. Once the damaged item is received by our returns department we will replace the item or refund on your original payment method.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@sterlingdove.com. We will get back to you within 24 hours during the business week. 

Damages and issues

Please inspect your order upon reception and email us immediately at service@sterlingdove.com, if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Issue orders will require a photo and order number for confirmation and evaluation. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on unwanted open items, sale items, or gift cards.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Refunds (If Eligible)

A credit will be applied to your credit card or original method of payment. It may take 7-10 days, once you are notified, for your bank, your credit card or the processing company to apply the credit to your account.

If your refund has not been credited to your account within 10 days of the notification. Please email us at service@sterlingdove.com.