Shipping & Returns

SHIPPING

Currently we only ship in the continental US. However, drop us an email or follow us on social media and let us know where in the world you are from. As we grow, we would love to serve friends from around the world!

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Purchases after 12:00 PM ET Friday will be shipped by the following Monday, unless it is a holiday and then the items will ship on Tuesday. 

We will get your package to the post office within 2 business days (excluding holidays), however, due to COVID-19 the Postal Service is experiencing delays. Although we will ship your order within 1-2 days, we are not responsible for when it arrives. But we will give you a tracking number so you know when it will arrive. We want to make sure your order gets to you too. We apologize for any inconvenience.

If you have chosen a different carrier, you will receive a tracking number so you will know when your items will arrive. 

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If an item is damaged during shipping please contact us at service@sterlingdove.com. Send us a picture of the damaged item and copy of your receipt. You can request a replacement or refund. If your return is accepted, we will send you a return shipping label. Once the damaged item is received by our returns department we will replace the item or refund on your original payment method.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@sterlingdove.com. We will get back to you within 24 hours during the business week.

Damages and issues
Please inspect your order upon reception and email us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Issue orders will require a photo and order number for confirmation and evaluation. 


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.