FAQs

WHEN ARE YOU OPEN?

Shopping is available 24hrs 7days a week.

WHEN DO YOU ANSWER CUSTOMER EMAILS?

We are a family owned small business and are available M-F 9AM-5PM ET (excluding holidays) to answer emails and ship orders. See our Shipping and other policies below.

WHAT IS YOUR SHIPPING POLICY?

We currently ship only within the United States. Items will be shipped within 1-2 days of your order. Friday after 12:00 noon Eastern Standard time will ship on Monday, excluding holiday's when your order will go out on the Tuesday following the holiday. We are committed to excellent service and will process your order as quickly as possible.

Due to COVID-19 the Postal Service is experiencing delays. Although we will ship your order within 1-2 days, we are not responsible for when it arrives. But we will give you a tracking number so you know when it will arrive. We want to make sure your order gets to you too.

WHAT IS YOUR RETURN POLICY?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@sterlingdove.com.

Please refer to our Return Policy Page for more details on our basic return policy.

WHAT IF SOME THING ARRIVES DAMAGED?

Please inspect your order upon reception and email us immediately if the item is defective, damaged or if you receive the wrong item. We will evaluate the issue and we do want to make it right. Issue orders will require a photo and order number for confirmation and evaluation. 

Please refer to our Return Policy page for more details on return of damaged items.