FAQs

WHEN ARE YOU OPEN?

Shopping is available 24hrs 7days a week.

WHEN DO YOU ANSWER CUSTOMER EMAILS?

We are a family owned small business and are available M-F 9AM-5PM ET (excluding holidays) to answer emails and ship orders. See our Shipping and other policies below.

WHAT IS YOUR SHIPPING POLICY?

We currently ship only within the United States. Items will be shipped within 1-2 days of your order. Friday after 12:00 noon Eastern Standard time will ship on Monday, excluding holiday's when your order will go out on the Tuesday following the holiday. We are committed to excellent service and will process your order as quickly as possible.

Due to supply chain delays, we are experiencing shipping delays, and the Postal Service is experiencing delays too. Although we will ship your order within 1-2 days, we are not responsible for when it arrives. However, we will give you a tracking number so you know when it will arrive. We want to make sure your order gets to you too.

WHAT IS YOUR RETURN POLICY?

We have a 14-day return/refund policy, which means you have 14 days after receiving your item to request to return for an exchange or refund. If 14 days have past since your purchase, unfortunately we will not issue a refund or exchange.

Please email us at service@sterlingdove.com, to begin the process. You will need to let us know why you wish to make the return, and if you want and exchange or refund.

If eligible for a return, your item must be in the same condition that you received it, unworn and unused, in its original packaging. You’ll also need the order number for proof of purchase.

We will deduct a $3 RESTOCKING FEE per item. The refund will be processed for the cost of ONLY the PRODUCT. No shipping will be refunded.

A credit will be applied to your credit card or original method of payment. 

Please refer to our Return Policy Page for more details on our basic return policy.

WHAT IF SOME THING ARRIVES DAMAGED?

Please inspect your order upon reception and email us immediately if the item is defective, damaged or if you receive the wrong item. We will evaluate the issue and we do want to make it right. Issue orders will require a photo and order number for confirmation and evaluation. 

Please refer to our Return Policy page for more details on return of damaged items.

EXCEPTIONS / non-returnable items

Unfortunately, we cannot accept returns on unwanted OPEN items, SALE items, or GIFT CARDS.