Shipping & Returns
SHIPPING
We ship most products within 1-4 business days. After that, items typically arrive within:
- USA: 2-5 days (Extended time frame may occur for holiday and carrier issues) This is out of SterlingDove.Com's control
- Canada: 5-20 days
- UK, most of EU: 5-15 days
- Australia, New Zealand: 10-30 days
- Rest of the World: 5-20 days
Shipping times are working days not calendar days
Purchases after 12:00 PM ET Friday will be shipped by the following Monday unless it is a holiday and then the items will ship on Tuesday.
Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.
While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfill requests such as redirecting packages, recalling packages, or expediting shipping due to circumstances outside of our control.
All orders are processed within 1 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Purchases after 12:00 PM ET Friday will be shipped by the following Monday, unless it is a holiday and then the items will ship on Tuesday.
We will get your package to the post office within 1-4 business days (excluding holidays), however, due to supply chain delays, we are experiencing longer shipping times than normal. Please know the Postal Service is also experiencing delays. Although we will ship your order within 1-4 business days, we are not responsible for when it arrives. However, we will give you a tracking number so you know when it will arrive. We want to make sure your order gets to you too. We apologize for any inconvenience.
If you have chosen a different carrier, you will receive a tracking number so you will know when your items will arrive.
SHIPPING CARRIERS
For USA Domestic orders, we use USPS First Class with tracking.
For Canada orders, we use UPS, running on an equivalent to First Class International service.
For Europe, UK, and International, we use Landmark Global, running on an equivalent to First Class International service.
Once the package has landed in the destination country, it is delivered by the domestic mail carrier in that country.
Postal Service Delays
- Wrong or incomplete address – This is the most common cause for undeliverable shipments. You should always double–check if your address has all the necessary details for it to be transported. Contact the courier company once you have realized that your order has some incomplete or wrong details written. The courier company will then make the changes.
- International shipping – If a package is coming from overseas (other countries), it is safe to assume that delivery may take longer than usual.
- Weather conditions or traffic – It is not so rare that during busy periods, such as holidays, or heavy snow, the parcel would take longer to arrive at its destination.
RETURNS, EXCHANGES & REFUND POLICY
We at SterlingDove.com want you to be completely satisfied with your purchase. If you should have a problem with your order, please contact us immediately service@sterlingdove.com. We will work with you and do our best to make it right.
However, if you have decided you do not want the item, we will accept them according to our return policy below:
We have a 30-day return policy, which means if 30 days have passed since your purchase, we are not able to offer a refund or exchange.
WE DO NOT OFFER RETURNS ON PERSONALIZED ITEMS.
For all personalized items, the buyer enters the names, dates, or other information into a text box. It is the buyer's responsibility to type in the information with correct spelling and punctuation.
If eligible for our 30-day return policy there is a 30% restocking fee. Once everything is complete, we will process your refund and it makes take 3-5 business days to process through your bank.
We do not offer refunds or replacements when customers enter the wrong shipping address. We do not offer refunds or replacements for personalized items.
Packages that are confirmed delivered by USPS or UPS can only be replaced if package protection is purchased
To be eligible for a return, please email us with your order number BEFORE you return your item, email service@sterlingdove.com. The returned item must be in the same condition that you received it, unworn or unused, and in its original packaging. The customer pays the shipping cost if there is nothing wrong with the item.
If an item is damaged during shipping please contact us at service@sterlingdove.com. Send us a picture of the damaged item and copy of your receipt. You can request a replacement or refund. If your return is accepted, we will send you a return shipping label. Once the damaged item is received by our returns department we will replace the item or refund on your original payment method.
There are certain situations where only partial refunds are granted (if applicable).
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at service@sterlingdove.com. We will get back to you within 24-48 hours during the business week.
Damages and issues
Please inspect your order upon reception and email us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. Issue orders will require a photo and order number for confirmation and evaluation.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), earrings (cannot return if package is open) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. WE DO NOT OFFER RETURNS ON PERSONALIZED ITEMS.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of approval or rejection of your refund.
If you are approved, then your refund will be processed for the cost of the product only, no shipping will be refunded, minus a 10% restocking fee. A credit will be automatically applied to your credit card or original payment method, within 7-10 days of approval. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Late or missing refunds (if applicable) If you haven't received your refund, first verify with your bank or credit card account again. Then contact your credit card company or bank, as it may take some time for them to process before your refund is officially posted.
Please refer to our Return Policy Page for more details on our basic return policy.
WHAT IF SOMETHING ARRIVES DAMAGED?
Please inspect your order upon reception and email us immediately if the item is defective, or damaged or if you receive the wrong item. We will evaluate the issue and we do want to make it right. Issue orders will require a photo and order number for confirmation and evaluation.
Please refer to our Return Policy page for more details on the return of damaged items.